Design-based Research and its Application to a Call Centre Innovation in Distance Education

Terry Anderson

Abstract


Design-based research is proposed as a strategy to address the need for innovation in educational contexts. The article argues the case for increased and more effective research and development in education, and then presents a discussion of design-based research as a methodological set of tools to address this need. The four phases of design-based research (Bannan-Ritland, 2003) are explicated and an example, in which design-based methods are used to develop and assess a call centre innovation at Athabasca University, is presented.

Full Text:

HTML


DOI: http://dx.doi.org/10.21432/T26K60

Copyright (c) 2005 Terry Anderson

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.